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Service

Our highly-skilled and trained employees are ready to support you every day worldwide.

For an excellent service

At INTRAVIS, we recognize our customers as partners and invest in a long-term relationship. Therefore, our work does not end with the successful acceptance of the system.

Whenever questions or problems occur, INTRAVIS always stays present with skilled technicians and support spread over 4 continents.

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Our services at a glance

Always at your side

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Customer support & local teams

Telephone, emails, remote assistance and experienced technician ready to visit you

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24/7

24/7 service included in our service contracts to reach us anytime

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Service check

Ensure immaculate quality control with regular maintenance

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Service contracts

Assure top performance and system availability

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Product training

In a personal and professional atmosphere, your employees gain the necessary knowledge to use our vision systems

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Spare parts

The availability of extensive spare parts in our warehouse helps us to replace system components quickly

Remote Assistance Highlights

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1

Additional assistance in any circumstances

Some challenges need more than a phone call or email support.

In these moments, remote assistance provides us the tools to assist you as if we were on-site.

2

Remote support

Our service technicians support you remotely by accessing your system via internet connection.

3

Skilled Technicians

Always in contact with an expert of our systems.

4

Remote guidance

Our technicians will guide you in a video call with augmented reality. Available on smartphone, tablet, and on smart glasses.
5

Remote assistance packages

Booking a 10- or 20-hours assistance package, will allow to get technical support faster and at a discount rate.

Benefits of a service contract

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Annual service check

Increase system availability with regular maintenance and free software updates

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Faster support availability

Reduce unplanned downtimes and thereby increase revenue

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24/7 hotline

Solve problems faster due to better response time and faster technician availability

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Remote assistance

Smooth your operational processes and improve your operators' satisfaction with yearly refreshment trainings and an hour contingency for remote assistance

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Reduced prices for technical support

With a service contract, you will get a reduced price per hour for technical support

Downloads

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Do you need assistance with your INTRAVIS systems or information about our after-sales services? Get in touch!