Product Setup Service

Why not let the experts at INTRAVIS set up your next product perfectly — for maximum inspection accuracy right from the start? This will help you ensure consistent processes, reduce waste, and lighten your team’s workload.

Perfect inspection.
Maximum efficiency.

With the Product Setup Service, you receive professional product configuration directly from our specialists. We handle the entire setup of a new product for you — and ensure that your testing system delivers optimal results from the very start.

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Your benefits at a glance

The INTRAVIS Product Setup Service offers you several benefits:

Perfection from the very first minute

We set up your product precisely based on your sample parts — including challenge parts.

Less work for your team

Even less-trained operators will then be able to operate the system safely.

Consistent, reliable inspection results

Our experts will help you get the most out of your system.

Experts working for you

Fine-tuning support included within the first 48 hours after deployment*
*during business hours

Brief interruptions

No more trial and error when setting up new products.

Risk-free and documented

Reports, screenshots, and product backups (*.zip) are, of course, included.

Procedure for the Product Setup Service

What You Can Expect

Complete product setup by INTRAVIS technicians
System check (focus, lighting, ambient light)
Joint test runs
Fine-tuning for maximum accuracy
Provision of a backup file for future setups and a final report
After product creation: Limited on-demand remote support (during normal business hours and for the first 48 hours after completion of service work)

What we need

Good, bad, and challenge samples at your location
Product information (e.g., drawings, photos)
Stable remote access to the system
A time slot during which we can work on your system and an expert staff member is available on-site

Price

A reliable flat rate instead of variable costs
First product: €1,200
Additional products on the same visit: €900
Optional: Travel and expenses for on-site service

FAQs about the Product Setup Service

To ensure we can get started on time, we need:
- Technical data: Drawings and photos of the product to be set up.
- Test samples: A sufficient number of good parts, defective parts, and challenge parts (test samples used to verify classification accuracy).
- Infrastructure: A stable remote connection via TeamViewer..
An operator must be available at the system who:
- Can physically operate the system.
- Can feed parts through the system for the testing process.
- Can specify why a part is classified as “bad” or “good.”
We estimate approximately 2 hours per product for the actual setup on the system. Including preparation and documentation, the total time required is limited to a maximum of 4 hours.
- Preparation: The technician reviews the documentation and prepares for setup in accordance with the system specifications.
- System Check: Before setup, we check the focus, aperture, and lighting, as well as external factors (external light, dirt, wear).
- Setup: Configuration of the modules, test runs with your samples, and fine-tuning.
- Training if needed: Brief training for your staff on the new product.
We will provide you with a complete set of documentation consisting of:
- A detailed summary report, including screenshots.
- A backup of the product data set as a .zip file.
Yes. We provide 48-hour “on-call” support after the setup is complete. During our business hours, we are available for minor adjustments.

The service includes a total of 30 minutes for adjustments. Support that exceeds this time limit or is requested after the 48-hour period has expired will be billed at our current hourly rates.

Do you need help setting up new products?
Get in touch!

Contact our customer service

Product Setup Service

Perfect inspection.
Maximum efficiency.